Privacy Policy
Last updated: 8/21/2025
1. Introduction
LoadLinker ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our port booking platform and related services.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Company information and job title
- Billing and payment information
- Account credentials and preferences
Usage Information
We automatically collect information about your use of our services:
- Log data and IP addresses
- Device information and browser type
- Pages visited and time spent on our platform
- Booking history and platform interactions
Business Information
For our logistics platform, we may collect:
- Shipping and cargo information
- Port booking details and preferences
- Integration data from connected systems
- Performance metrics and analytics data
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our port booking services
- Processing transactions and managing your account
- Communicating with you about our services
- Improving our platform and developing new features
- Ensuring security and preventing fraud
- Complying with legal obligations
- Sending marketing communications (with your consent)
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who assist us in operating our platform, such as payment processors, cloud hosting providers, and analytics services.
Port Authorities and Partners
We may share necessary booking information with port authorities and logistics partners to facilitate your port bookings and operations.
Legal Requirements
We may disclose information if required by law, regulation, or legal process, or to protect our rights and the safety of our users.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@loadlinker.com
Data Protection Officer: dpo@loadlinker.com
Address: LoadLinker (Pty) Ltd, 123 Business District, Cape Town, South Africa